1.1. Privacy Policy of the website MEDIATION-HELP.COM (hereinafter – Site) contains rules for collecting, processing, storing, and using information about the personal data of users of this Site, as well as information about means of communication with them. 

1.2. Privacy Policy of the Site MEDIATION-HELP.COM is made by the Administration of the Site (hereinafter – Administration) according to the Ukrainian legislation on personal data protection. 

1.3. The Administration has the right to alter the present Privacy Policy. The Administration immediately notifies Site Users of changes to the Privacy Policy by posting the updated Privacy Policy on the Site. 

1.4. In this document, the words are used with the following meanings:

User – any natural person who is on the Site and uses the Site`s resources. 

Mediator-Site User – a natural person, who meets the conditions of the Law of Ukraine “On mediation” and submitted information about himself/herself for inclusion in the Site List of mediators. 

Site List of Mediators – a set of information about mediators, which is formed on the basis of information provided by mediators about themselves and the services they agree to provide using the Site’s resources.

Personal data – information or a set of information about a natural person who is identified or can be specifically identified.

“Cookie” – a small text file, which the Site sends to the Users to facilitate their next visit to the Site. Cookies do not contain any personal data. Rejection of cookies by the User may prevent the use of certain functions of the Site. 

1.5. By using the Site’s resources, the User agrees to the terms of this Privacy Policy. 

1.6. The Administration does not verify the authenticity of the information received (collected) about the Users. 

1.7. Mediator -Site User is liable for the content and authenticity provided to the Site about himself/herself and about the services he/she agrees to provide.  

1.8. The Administration collects data on statistics of visits to the Site. The data may contain information about the connection, traffic, the User’s browser, as well as the date, time, and length of stay on the Site. 

1.9. The Administration uses cookies to collect impersonal data on visiting the Site for its optimization. 

1.10. The Site may contain links to other websites (exclusively for informational purposes). This Privacy Policy will not apply to such sites.


2.1. The Administration collects and processes information about the User, including his/her personal data, such as name, surname, patronymic, e-mail, telephone, and other contact data, as well as additional information about the User at his/her request solely. 

2.2. The Administration collects and processes personal data provided to the Site by the Mediator-Site User, such as name, surname, patronymic, e-mail, telephone, and other contact information, as well as additional information as information about his/her professional training, specialization, work language the place of offline service provision, country of residence, conditions of service provision, etc.  

2.3. Mediator-Site User provides information to the Administration on his/her personal, contact, and professional data via filling in the online registration form. In order to change the information concerned, Mediator-Site User should fill in a new registration form and inform the Administration about such updates or inform the Administration in writing about the need to change certain parts of the information regarding the Mediator-Site User in the List of mediators. 


3.1. Users` and Mediators` personal data stored on the electronic devices solely and used strictly for the purposes specified in clauses 2.1.-2.2 of this Privacy Policy. 

3.3. Users` personal data are not transferred to any third parties. 

3.4. Provision of the User’s personal data at the request of State bodies, and local self-government bodies is carried out in accordance with the procedure provided for by the legislation of Ukraine. 

3.5. Users` personal data is stored on the electronic devices of the Site indefinitely. 

3.6. The User’s personal data is destroyed at the User’s own request based on his/her demand or at the initiative of the Administration without explaining the reasons by the Administration deleting the information posted by the User. 

3.7. The User has the right, upon request, to obtain information from the Administration regarding the use of his/her personal data.

3.8. The User has the right to send to the Administration his/her requests, including information on the use/deleting of his/her personal data, in written form at the address

3.9. The Administration should consider and respond to the User`s request within 5 days from the date of receipt of the request.

3.10. The Administration posts the information received from the Mediator on the “List of Mediators” page of the Site. In the case of receiving a Mediator’s message about updating information, the Administration immediately posts the updated registration form in the List of Mediators. 

3.11. The Administration has the right to delete information about Mediator-Site User from the public access at the request of the organization of which the Mediator is a member, or which is defined as the place of training of the Mediator, or by a court decision.

3.12. The Administration should delete information about the Mediator-Site User from the List of mediators at his/her request for the period determined by the Mediator-Site User. 

3.13. The Administration takes technical, organizational, and legal measures to ensure the protection of Users’ and Mediators` personal data against illegal or accidental access to them, destruction, changes, blocking, copying, distribution, and other illegal actions.